I just completed a shift and can't see it in the app

Written by Jonatan Rasmussen
Updated 2 years ago

The shift data in the Butter app updates once an hour. So in most cases, you can wait for a bit and check again ⏳

If you still don't see your shift or your earnings did not update, it could have one of the following reasons: 

1. Your shift is 'pending'. What does that mean?

2. Your shift is not appearing in the app at all.


1. Your shift is 'pending'. What does that mean?

Once your shift is finished, it moves from your planned shifts down to your completed shifts. When the shift is tagged with 'pending', you need to wait for your manager to approve your shift. ⏳ It still might take up to an hour after to update the information. 

✅ When the shift got approved, the shift pay will also be added to your earnings. (Before it only shows in your planned earnings)

2. Your shift is not appearing in the app at all.

If you cannot find your shift in Butter, please check if it has been registered correctly in your workforce management system (Planday, SameSystem, Tamigo or other).

If your shifts are correctly in the workforce management system, but somehow don't show in Butter, get in touch with our support via the chat or hej@joinbutter.co
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